Mississauga, Ontario, Canada – August 5th, 2015 – Eclipse Technology Solutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Eclipse Technology Solutions for delivering outstanding customer service to customers in Canada.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
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About Eclipse Technology Solutions
Founded in 2006 by two industry veterans, Eclipse Technology Solutions is a growing IT service company specializing in communications technology solutions across North America. Eclipse is highly certified in IP Telephony, Contact Center, Data, Video and Wireless solutions and services, offering unparalleled expertise in the design, implementation and support of complex, multi-site solutions, including coast-to-coast installation and global partner-reach service capability.
From day one, our mission has been to approach IT solutions holistically, combining technological innovation with unwavering “human” service, so you get the full package.
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